Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with someone. When you look at your business, think about …
customer experience
Customer Service is Free
The headline is actually not that accurate. Good customer service is way better than free because it pays dividends many times over. Small businesses actually have an advantage in the customer service world. A small business that chooses not to …
How do you treat your customers?
Being in the sales and marketing business for too long to remember, I have an appreciation for great customer service. Recently, my house needed a new roof. I contacted three companies, none of which I had done business with, to provide a quote. …