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customer experience

Doug / February 8, 2021

Reviews. The new word-of-mouth.

When you are visiting a business for the first time, do you check their website or Facebook page before you visit? Most people do that now. If there are customer reviews, do you read them? A recent study says 90% of people do.  Reviews are quickly …

[Read more...] about Reviews. The new word-of-mouth.

Doug / June 22, 2020

What happened to great customer service?

I experienced some less than great customer service last week. In this day and age, I don't understand how bad customer service even happens. Perhaps it's a bad Covid-19 hangover, maybe it's navigating the procedures and new normal of getting the …

[Read more...] about What happened to great customer service?

Doug / October 14, 2016

Is your front line staff helping or hindering your business?

During the past few weeks I have experienced some really lousy customer service. So bad in fact that I had to make the owners aware of my displeasure. I am not going to name the businesses, but in this day and age, I don't understand how bad customer …

[Read more...] about Is your front line staff helping or hindering your business?

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Recently On the Kiers Blog

Election Signage: Be Effective and Be Smart

April 16, 2021

Municipal election season is upon us and signs are popping up all over the place and I’m noticing that some are easy to read and some have a lot of information on them. It’s even harder to digest the …

[Read More...] about Election Signage: Be Effective and Be Smart

Social Media Cadence: Finding Your Brand’s Rhythm

April 7, 2021

At Kiers one of the components of social media marketing that we’re continuously helping our clients with is answering the question “how often should I post?” This is a great question to be asking and …

[Read More...] about Social Media Cadence: Finding Your Brand’s Rhythm

How organized is your marketing?

April 1, 2021

Is your marketing reactive or proactive? The better question is, do you plan your marketing or do you fly by the seat of your pants? Many businesses plan ahead. They have planned for the promotions …

[Read More...] about How organized is your marketing?

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With over 35 years in business, Kiers is a full-service marketing firm offering strategic marketing and planning, graphic and web design and large-format printing and installation.

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