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customer experience

Kevin Wyllie / September 6, 2022

Make the Customer Journey

I was speaking with a client the other day about ways their business could connect better with their customers, and I shared a simple method that anyone can do, with minimal investment in time and resources. Make the customer journey through your …

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Doug / May 4, 2022

What Do Customers Really Want?

Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with someone. When you look at your business, think about …

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Doug / December 13, 2021

Customer Service is Free

The headline is actually not that accurate. Good customer service is way better than free because it pays dividends many times over.  Small businesses actually have an advantage in the customer service world. A small business that chooses not to …

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Marketing Trends for 2023

January 5, 2023

Now that 2023 has arrived and we’re slowly emerging from our holiday festivities, it’s time to look ahead and get ready for some upcoming trends, and how they may affect your business. Interactive …

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Are you ready for what’s coming in 2023?

December 13, 2022

Once the holiday season ends and the calendar changes to January, we begin to focus on changes (resolutions) for the new year, both personally and in business. One resolution your business should …

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Five Steps to Establishing Your Brand

November 29, 2022

You’ve got a business idea. It’s been rattling around in your brain for a while, and you’re ready to take the next step and make it a reality. There are so many things to tackle! Finding the right …

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With over 35 years in business, Kiers is a full-service marketing firm offering strategic marketing and planning, graphic and web design and large-format printing and installation.

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