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customer experience

June 22, 2020 By Doug

What happened to great customer service?

I experienced some less than great customer service last week. In this day and age, I don't understand how bad customer service even happens. Perhaps it's a bad Covid-19 hangover, maybe it's navigating the procedures and new normal of getting the …

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October 14, 2016 By Doug

Is your front line staff helping or hindering your business?

During the past few weeks I have experienced some really lousy customer service. So bad in fact that I had to make the owners aware of my displeasure. I am not going to name the businesses, but in this day and age, I don't understand how bad customer …

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January 23, 2015 By Doug

What Happened to Great Customer Service?

This past week, I experienced some of the worst customer service I have ever seen. As a result, I will most likely never buy from these two companies again. In this day and age, I don't understand how bad customer service happens. My daughter has …

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Recently On the Kiers Blog

There are no secrets anymore.

January 22, 2021

I am asked this question a lot: “Are we putting too much information on our website?” The concern is not that they are giving too much information to a potential customer, but that their competitors …

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Shop Local Please!

January 8, 2021

Buying local has become a hot topic, especially during the pandemic. Some folks are true to their community and do all their shopping locally. Many, like me, shop local when they can but also shop …

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17 Years of Beers and Business

December 9, 2020

We Strive to Build Long-Term Relationships with our Clients One of the great things about being in business in the Fredericton region for as long as we have - over 35 years - is that we have the …

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Contact Us

761 Union Street
Fredericton, NB E3A 3P3
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506.444.0950

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With over 35 years in business, Kiers is a full-service marketing firm offering strategic marketing and planning, graphic and web design and large-format printing and installation.

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