Being in the sales and marketing business for too long to remember, I have an appreciation for great customer service. Recently, my house needed a new roof. I contacted three companies, none of which I had done business with, to provide a quote. …
customer experience
Reviews. The new word-of-mouth.
When you are visiting a business for the first time, do you check their website or Facebook page before you visit? Most people do that now. If there are customer reviews, do you read them? A recent study says 90% of people do. Reviews are quickly …
What happened to great customer service?
I experienced some less than great customer service last week. In this day and age, I don't understand how bad customer service even happens. Perhaps it's a bad Covid-19 hangover, maybe it's navigating the procedures and new normal of getting the …
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