I was speaking with a client the other day about ways their business could connect better with their customers, and I shared a simple method that anyone can do, with minimal investment in time and resources. Make the customer journey through your …
customer experience
What Do Customers Really Want?
Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with someone. When you look at your business, think about …
Customer Service is Free
The headline is actually not that accurate. Good customer service is way better than free because it pays dividends many times over. Small businesses actually have an advantage in the customer service world. A small business that chooses not to …