Being in the sales and marketing business for too long to remember, I have an appreciation for great customer service. Recently, my house needed a new roof. I contacted three companies, none of which I had done business with, to provide a quote. …
customer relations
Build a Human Bond Before the Business Bond
Have you ever been left standing at a counter waiting for service and leave frustrated? Have you ever been greeted on the phone, or in person, in an indifferent manner? If you're like many people, it doesn't take long before you start thinking …
[Read more...] about Build a Human Bond Before the Business Bond
What happened to great customer service?
I experienced some less than great customer service last week. In this day and age, I don't understand how bad customer service even happens. Perhaps it's a bad Covid-19 hangover, maybe it's navigating the procedures and new normal of getting the …
[Read more...] about What happened to great customer service?