The headline is actually not that accurate. Good customer service is way better than free because it pays dividends many times over. Small businesses actually have an advantage in the customer service world. A small business that chooses not to …
customer relations
How do you treat your customers?
Being in the sales and marketing business for too long to remember, I have an appreciation for great customer service. Recently, my house needed a new roof. I contacted three companies, none of which I had done business with, to provide a quote. …
Build a Human Bond Before the Business Bond
Have you ever been left standing at a counter waiting for service and leave frustrated? Have you ever been greeted on the phone, or in person, in an indifferent manner? If you're like many people, it doesn't take long before you start thinking …
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