I was speaking with a client the other day about ways their business could connect better with their customers, and I shared a simple method that anyone can do, with minimal investment in time and resources. Make the customer journey through your …
customer service
What Do Customers Really Want?
Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with someone. When you look at your business, think about …
Does Price Really Matter?
Do you know the reason customers buy from you? Is it selection? Quality? Customer service? Geographic location? Price? If you answered price, then you have some work to do! If people are buying based only on price, it often means they have very …