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customer service

Doug / May 4, 2022

What Do Customers Really Want?

Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with someone. When you look at your business, think about …

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Doug / February 8, 2022

Does Price Really Matter?

Do you know the reason customers buy from you? Is it selection? Quality? Customer service? Geographic location? Price?  If you answered price, then you have some work to do! If people are buying based only on price, it often means they have very …

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Doug / January 27, 2022

You Bought It From Where?

How long is your list of products and services? If you have a fairly broad line of products and services, this marketing tip will really hit home with you.  How many times have you seen a loyal customer using a competitor’s product? Don’t you just …

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We look forward to providing you with insightful, time and money saving information on a regular basis. These messages are short, but full of useful info (they only take one or two minutes to read) and best of all, they're free.

Recently On the Kiers Blog

Live Chat: Good or Bad?

May 16, 2022

I recently went through the process of buying a car – which, by the way, was a very trying experience with the lack of vehicles around. So like most consumers these days, I went to the websites first …

[Read More...] about Live Chat: Good or Bad?

What Do Customers Really Want?

May 4, 2022

Almost all customers, regardless of the business, want the following: convenience, speed, personal attention and good value. Think about it, isn’t that what you want when you do business with …

[Read More...] about What Do Customers Really Want?

What does a logo do?

April 19, 2022

It's a big decision, settling on the logo for your business or organization. Colours, fonts, graphics, and so much more. So many choices, making it hard to settle on what you'll present to the world …

[Read More...] about What does a logo do?

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With over 35 years in business, Kiers is a full-service marketing firm offering strategic marketing and planning, graphic and web design and large-format printing and installation.

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