I was having lunch with a group of business people this week, which included some business owners, account managers and a CSR. One thing that most of us had in common was that our jobs were sales related. The conversation came around to customer …
customer service
Customers want it now!
This week we received a project from a previous customer. The customer decided to buy from us again because of the great turnaround on his last project. On his previous project, he was attending a trade show and needed a last minute poster …
Is your front line staff helping or hindering your business?
During the past few weeks I have experienced some really lousy customer service. So bad in fact that I had to make the owners aware of my displeasure. I am not going to name the businesses, but in this day and age, I don't understand how bad customer …
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